Posts Tagged ‘BT’
BT is the world’s oldest telecommunications company and is also currently one of the worlds largest. BT has its roots in the first electric telegraph, which BT has the patent for. According to BT PLC, the Electric Telegraph Company was formed in 1846. Since then the telecommunications industry and associated technology has expanded at a phenomenal rate, with BT very much in the mix the whole time.
A Brief History
As more and more people had telephones, telephone exchanges were set up to manage the network. Then in 1912 the General Post Office became the supplier of telecommunications in the UK. At this point everything was state-run. BT as we know it now was formed in 1980 and became independent in 1981. It was famously privatised in 1984. The privatisation was amongst a series of state-owned organisations to be sold to the public and had huge implications within society at the time.
People would generally associate BT with their landline telephones. However, the company is very much involved in the internet, broadband, television and mobile phones, amongst other things, and continues to expand. The growth of BT as a company is very much linked to the growth of the telecommunications industry as a whole, highlighted by the fact they currently have 4400 patents, starting with the electric telegraph in 1837.
The shared history has created a unique company in BT, and given the telecommunications company some unique responsibilities. To this day BT is responsible for the phone and broadband network throughout the vast majority of the country. They are the only telecommunications company with a Universal Service Obligation, which means they are required to provide public phone boxes throughout the UK as well as a fixed phone line to all addresses.
As well as these obligations, BT also provides services for 18 million paying customers. Quality customer service is therefore very important to the smooth running of the company. You can contact them easily by using the BT customer service telephone number.
However, these responsibilities have not prevented BT from being competitive in the world markets. BT is a multinational with operations in over 170 countries throughout the world. This huge multinational is managed from its headquarters in London, a large 10-storey building called BT Centre, in the heart of the business district.
Managing customers and complaints is a huge task in itself, and as a telecommunications company it is especially important for their reputation that they do this successfully. As the saying goes, you can’t please all the people all of the time, but BT have a strong positive record. BT can be contacted easily on the internet or by using the BT customer service telephone number.
BT is looking to the future with their work on environmental issues and their recent deal acquiring British football TV rights. Purchasing the rights to show the games on their television channels will undoubtedly boost their television presence, which has dragged behind Sky and Virgin until now.