Posts Tagged ‘Call Centre Queues’
Navigating a sensible way through the seemingly endless amount of telephone numbers people are required to ring these days can sometimes seem utterly insane. Registering almost anything, from a car to a death, requires telephoning offices whose workers either seem to be eternally absent, or hidden behind an endless list of options.
Call Centre Hell
Getting to speak to the people you need to can be a difficult and frustrating process, but even worse are the unsolicited sales calls which bother us at home. Being phoned up at any time of day by someone from the other side of the world, usually giving a false name, trying to sell you something that you will never need, has to be up there with some of the most absurd experiences ever.
Navigating this tortured telephone terrain can be much more straightforward than you think. Whether it is navigating quickly through call centre options, or brushing off long-distance sales reps, using the telephone does not have to be stressful.
Contacting a number such as the Income Support contact number is often the worst kind of call. You are ringing up, generally speaking, because you have some kind of worry, usually financial. Being kept waiting in a queue, usually being charged at a national or premium rate, can be extremely stressful, and contribute to illness.
Focus and Planning
The key is to stay calm, and focus on what you need from the call. Navigating your way through menus is time consuming, but it is important that you press the right numbers, or the whole process might have to begin all over again. If however you are prepared to do a little research there are resources out there which can provide some help.
Some websites now exist which offer good advice on which numbers to dial, and which sequence of buttons to press when it comes to choosing menu options. These websites can speed things up considerably, giving you more time to actually get on with things like earning a living, or enjoying a family life, rather than spending hour after frustrating hour on the telephone. Click here to see what one of these sites can offer, in terms of support.
Time and Money
It is not just time that you save by using the information from these sites, either. National rate and premium rate telephone numbers cost plenty of money, with every second ticking by costing your pocket more cash. Indeed, it was recently estimated that £96 million in total could be saved by adults in the UK, if just one minute was shaved off all the call centre telephone conversations that they are compelled to undergo.
As for those long-distance sales calls to your home, usually at a time which is highly inconvenient, then focus and calm are again what it required. Giving the caller a very short answer, delivered in a very polite tone of voice, will save you a lot of time.